FAQs

Can we use our professionally installed WiFi network, instead of the Hub?

It may work for home use with very small numbers, but for larger public events it is very likely it wont. The important thing to know is that we do not support this method.


Why should I plug into my router with a cable?

Reliability and stability. It improves response-times, ensuring picture questions appear on all handsets at the same time. It will also minimise the danger of losing connections between laptop and players smart devices.


Although I understand the pitfalls of not using a cable connection, can I connect the SpeedQuizzing Hub to the laptop over WiFi?

Yes, if you connect the laptop to the Hub wifi, then in most cases it will work.


Does the Hub / Router need an internet connection?

No. The SpeedQuizzing hubs do not connect to the internet at all.


What is the significance of the colour of the little router icon in the host software.

A Red router icon indicates that SpeedQuizzing can not detect a either a SpeedQuizzing Hub or any other network of any kind.

An Orange router icon indicates that SpeedQuizzing detects a network of some kind but not a SpeedQuizzing hub.

A Green router icon indicates that you are connected to a SpeedQuizzing Hub / Router.


Do I need screens / TVs?

NO. All necessary visuals are displayed on the handset screen itself and all questions are read aloud by the host.


Can I plug into a projector or TV to display additional info?

Yes the LiveScreen feature is a comprehensive optional feature and can display various elements including the Scoreboard, questions/answers and also picture questions.


Why should I sign up on the SpeedQuizzing website?

Signing up as a registered SpeedQuizzing user is the first step to hosting a SpeedQuizzing event. Once you have signed up you can authorise your laptop, and pay for SpeedQuizzing Activations which you will ultimately use to book an activation date.  Without doing this you will be unable to host events with more than four handsets connected.


What is Authorisation?

Once installed on a PC or Mac the SpeedQuizzing software needs to be authorised (assigned) to a particular user account and given a name before an Activation Date can be booked.


Can I Authorise more than one computer to a single user account?

Yes, as many as you wish. It is encouraged to have a backup machine authorised with the SpeedQuizzing software installed when hosting professional events.


Can I re-authorise my computer?

Yes. on the General tab on the bottom tool bar click above the Authorised button . Then click the red reauthorise button.


What is a booked Activation?

A booked Activation is for a specific date which will enable a specific authorised computer to run SpeedQuizzing out of demo mode (Up to 64 devices -dependent on laptop screen size). All Activations will include a Quizpack.


What is a Quizpack?

A Quizpack is a set of 61 trivia questions, split into three rounds of 20 questions, plus a bonus Nearest Wins question. One Quizpack comes free with every SpeedQuizzing Booked Activation.


Can I book an Activation without a Quizpack?

No.


Can I buy a Quizpack without an Activation?

No. When you have exhausted the demo questions included with the SpeedQuizzing installation, your options are to either create your own content, or to book a professional Activation including a Quizpack for a specific date.


Can I re-use a SpeedQuizzing Quizpack at a later date?

Yes, once you have taken delivery of a SpeedQuizzing Quizpack the files will stay in Your Quizzes folder indefinitely to use time and again.


What is the difference between purchasing Activations and booking an Activation Date?

The first step is to pay for one or more Activations. These then sit indefinitely in your account until you use (one at a time) to book a specific Activation Date. This allows you to take advantage of the ‘bundle’ price breaks without any time restrictions as to when you use the Activations.


Why should I wait until near the day of my event to  install the Activation and Quizpack?

The first reason is that until you take delivery of the Activation key you can log back into the website and change details such as the event date, Quizpack specifics and which authorised computer you plan to use to host the quiz. However, once you have downloaded or installed the Activation, all of these things become difficult to reverse.

Secondly, because each Activation Quizpack contains a number of current affairs questions, some questions could actually  be factually incorrect if too large an amount of time has passed since it was downloaded. 

What are hidden Features?

Hidden features are useful extra functions built in to the host software which we deem to be best kept hidden from novice/beginner hosts. Find out more here.


Can I make my own Quizpacks?

Yes. Using the online Question Manager allows you to create and edit your own Quizpacks as well as SpeedQuizzing Quizpacks. Log in to the Members Area at SpeedQuizzing.com and click Question Manager 2.0 (Full use of this service is only available to users who have purchased SpeedQuizzing credits within the last 12 months, otherwise you will be limited to exporting 4 questions per round.


Are SpeedQuizzing Quizpacks only suitable for the UK market?

No. We now have three different types of Quizpack. UK, US and Universal.


What type of questions can I expect to find in a SpeedQuizzing Quizpack?

Traditional trivia questions and picture questions covering all subjects including sport, geography, history, popular culture, music, film, TV and general knowledge. The questions range in difficulty from easy, medium and hard.


Why is there only handset help for the Keypad game and not Buzzin’ or Nearest wins?

In the Keypad game there is a little bit more to grasp for the players than in the other games and therefore we feel it warrants the on-screen visuals in conjunction with reading out the “Game rules” to explain the game. Just clicking and reading out the “Game Rules” should suffice for the Buzzin’ and Nearest Wins games.


Why are my handset connections dropping out and temperamental?

All other radio equipment in your area including neighbouring WiFi networks are competing for the same frequency airspace.

Getting your Hub above head height and as central in the room as possible can really help.

A basic understanding of how to adjust your Hub’s wireless channel setting will rectify most problematic situations. See our document entitled “Troubleshooting WiFi interference” for more info.


Why don’t certain handsets connect/stay connected as well as others?

If a particular phone won’t connect to the Quiz Network, the first thing to try is to turn the device’s Mobile Data off for the duration of the quiz. Other than that, sadly we can’t police the quality of the Wifi performance of every different SpeedQuizzing compatible handset. However in most instances, if a particular device is acting strange, totally turning off the unit and turning it back on again can often iron out issues, as can making sure no other apps are running in the background.


A particular handset is refusing to show picture questions?

First simply restart the app on the phone, if this doesn’t fix it try turning the phone off and back on again. Then worst case scenario remove that team from the game and join them back in again.


I’ve installed or taken delivery of my Activation key but I need to change the booking to either a different date, different target computer, different Quizpack etc, can I?

This is only allowed under special circumstances at the discretion of a SpeedQuizzing operator but don’t panic! Log into your SpeedQuizzing account and click ‘Your Activations‘, ‘Change Activation‘, and you can make the relevant changes. However this process can only be performed a limited number of times and suspected abuse will result in your account being suspended.